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Short Description:
Support the Delaware Department of Transportation (DelDOT) Traffic Section staff in the areas of router/switch hardware replacement, maintenance and support, system integration, and support of communication peripherals throughout the State.
Complete Description:
PLEASE NOTE:
While this position has an end date of 9/30/2017, it is planned to extend beyond that time with additional funding that is in process.
Duties include:
- Testing of hardware, peripherals and associated equipment.
- Independent and diligent work practices in completing work in a timely manner.
- Proposing new solutions to problem areas.
- Monitoring of work tasks, and reporting on statuses of those tasks to management.
- Planning and implementing redundancy to future or next generation technologies in ways that meet business needs.
- Perform and configure port-based, protocol-based, and MAC-based VLANs.
- Provide switch architecture, configuration, installation, backup/recovery, and monitoring.
- Perform diagnostics on switches, Command Line Interface structure.
- Responsible for configuring port parameters, layer-2 forwarding, and port load sharing.
- Should be able to configure static IP forwarding and IP routing functions.
- Provide and perform basic troubleshooting steps for layer-2 and layer-3 networks.
- Updates relevant documentation in supporting the enterprise.
- System documentation for troubleshooting, business continuity, and maintenance.
Qualifications:
The candidate should have at least 2 years experience in computer hardware implementation, troubleshooting, and support.
- Knowledge of Windows/Linux platform operations, hardware/software functions and capabilities.
- Prior experience in estimating and scheduling own work under minimal supervision.
- Proven track record of resolving all assigned issues in accordance with established service level agreements.
- Prior experience documenting configurations/processes/troubleshooting efforts.
- Prior experience working in a fast-paced team environment.
Candidate will be required to travel in the support role throughout the state as required for ITMS site/field visits. Contract is renewable annually, not a short term project effort.
Skill | Required / Desired | Amount | of Experience |
Strong verbal and written communication skills | Required | 3 | Years |
Prior experience in identifying, tracking and resolving issues affecting telecom and network applications | Required | 3 | Years |
Prior experience in developing contingency plans for associated telecom work. | Required | 3 | Years |
Prior experience creating and updating subject matter expert documentation for expected application operation and use | Required | 2 | Years |
Prior experience within a customer service environment providing technical, analytical and diagnostic support | Required | 2 | Years |
Prior experience assisting in network planning and connectivity for supported applications | Required | 2 | Years |
Experience in router VLANS (ex. Cisco/Juniper), switch and IP peripheral device (ex. Digi/RuggedCom) implementation, maintenance, and troubleshooting | Required | 3 | Years |
Experience with 802.11G wireless implementations and support | Required | 3 | Years |
Experience translating technical terms into layman's language, and communicating both technical and non-technical information orally and in writing. | Required | 3 | Years |
Experience working with serial communications (RS-232, RS-422 and RS-485) | Required | 3 | Years |
Experience configuring and supporting dynamic routing protocol Open Shortest Path First (OSPF) | Required | 3 | Years |
Experience configuring and supporting the exterior gateway protocol known as Border Gateway Protocol (BGP) | Required | 3 | Years |
Experience working with video encoders/decoders over IP and video control software in web and client server environments. | Required | 3 | Years |
Prior experience with IT customer support in a transportation environment | Highly desired | 2 | Years |
Prior experience coordinating enhancements for network modernization/improvement | Desired | 2 | Years |
Experience actively participating in analysis and evaluation of emerging hardware standards as they apply to the network and/or related applications. | Desired | 2 | Years |
