Job Seekers, Please send resumes to resumes@hireitpeople.comShort Description:
The Desktop Field Technician will provide end users with assistance solving computer related problems, such as imaging, LAN connection, malfunctions and program problems.
Complete Description:
Central OfficeTravel Required - travel expenses reimbursed.Valid Driver’s LicenseCurrent Vehicle Insurance CertificatesLocal Candidates: In-person interviews in Little Rock
The Help Desk Analyst (Central Office located) will provide user and computer support to agency staff and managers, both directly and remotely as a member of the ARCareerEd Information Systems and Services Dept. The Help Desk Analyst is responsible for daily tasks needed to provide support to their responsible sites as well resolve issues specified via trouble tickets issued by a state-wide ticketing system managed by DIS.
General DescriptionTests, maintains, and monitors computer programs and systems, including coordinating the installation of computer programs and systems. Coordinates and links computer systems, within an agency and the state, to increase compatibility and to share information. Consults with management to ensure agreement on system principles. Expands or modifies systems to serve new purposes or improve work flow. Determines computer software or hardware needed to set up or alter system.
In addition, this person will be required to provide limited after hours support, 24 x 7 on a rotating basis.
Skill | Required / Desired | Amount | of Experience |
Microsoft Windows Desktop OS (Windows 7, Window 8, 8.1, 10) | Required | 4 | Years |
Active Directory Administration | Required | 4 | Years |
Desktop \ Laptop \ Tablet Hardware | Required | 4 | Years |
Remote Access (i.e., LogMeIn) | Required | 2 | Years |
Certifications (CompTIA: A+ or Network+) | Required |
CISCO Switches | Required | 2 | Years |
Windows Server 2008 R2 or later Release | Highly desired |
Certifications (MS) | Highly desired |
