Job Seekers, Please send resumes to resumes@hireitpeople.com
Short Description:
The Network Administrator (NSA) installs, configures, and supports an organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system.
Complete Description:
- Provides first and second level support for to desktop PCs and Printers within DTI facilities.
- This support is usually Deskside or on-site support
- Emphasis is on troubleshooting PC operating systems and investigating hardware/software problems to locate and correct malfunction.
- Ideal candidate must have proven experience:
- Configuring and networking desktop computers
- Troubleshoot, diagnose and resolve issues with PCs and Networked Printers
- Support light troubleshooting of Avaya phone systems
- Image/Ghost desktop systems
- MACs of existing systems for upgrades/repair of desktops
- Strong customer service
- Network problems at this level are more complex requiring the incumbent to probe for information when the nature and cause of the problem is unclear and the solution is not obvious.
- Candidate should have had some prior experience with ticketing systems.
- Candidate should have proven ability of working independently to resolve issues on multiple sites.
- Travel may be throughout the State of DE using private vehicle
- Support until 8:00pm will be required 2x per month on a team-rotating basis.
- State and Federal Background check required for this position (expense of contractor/vendor)
Skill | Required / Desired | Amount | of Experience |
Windows 7 | Required | 4 | Years |
Windows 10 | Required | 2 | Years |
Level I and II desktop/laptop break/fix experience | Required | 1 | Years |
Desktop/laptop OS imaging and deployment experience | Required | 1 | Years |
Experience with tools to remotely manage the desktop environment | Required | 1 | Years |
Strong knowlege of Microsoft Office products | Required | 4 | Years |
A+/Network + and or Dell Certification | Nice to have | 1 | Years |
Macintosh OS/iOS and Android experience | Nice to have | 1 | Years |
Excellent communication skills (both written and oral) | Highly desired | 4 | Years |
Ability to manage multiple tasks simultaneously | Highly desired | 4 | Years |
Good working knowledge of overall desktop/laptop and hardware/software management in a corporate environment | Highly desired | 4 | Years |
