Job Seekers, Please send resumes to resumes@hireitpeople.com
Short Description:
The Desktop Support Specialist supports in-house teams and responds in person to helpdesk tickets.
Complete Description:
- Provides first and second level support for to desktop PCs and Printers within DTI facilities.
- This support is usually Deskside or on-site support
- Emphasis is on troubleshooting PC operating systems and investigating hardware/software problems to locate and correct malfunction.
- Ideal candidate must have proven experience:
- Configuring and networking desktop computers
- Troubleshoot, diagnose and resolve issues with PCs and Networked Printers
- Support light troubleshooting of Avaya phone systems
- Image/Ghost desktop systems
- MACs of existing systems for upgrades/repair of desktops
- Strong customer service
- Network problems at this level are more complex requiring the incumbent to probe for information when the nature and cause of the problem is unclear and the solution is not obvious.
- Candidate should have had some prior experience with ticketing systems.
- Candidate should have proven ability of working independently to resolve issues on multiple sites.
- Travel may be throughout the State of DE using private vehicle
- Support until 8:00pm will be required 2x per month on a team-rotating basis.
- State and Federal Background check required for this position (expense of contractor/vendor)
Skill | Required / Desired | Amount | of Experience |
Supporting and troubleshooting Windows 10 Operating System | Required | 3 | Years |
Troubleshooting hardware and Software issues on Desktop Computers | Required | 3 | Years |
Windows XP support and troubleshooting | Required | 3 | Years |
Windows 7 support and troubleshooting | Required | 3 | Years |
Prior expereince with MS deployment tools for imaging | Required | 1 | Years |
Experience working with Ticketing software | Required | 1 | Years |
Prior experience working with ServiceNow | Highly desired | 1 | Years |
Knowledge of Imaging Computers | Nice to have | 2 | Years |
Prior experience with Active Directory User Creation and Computer Creation | Nice to have | 2 | Years |
