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Short Description:
The primary responsibility of a Product Specialist is to develop and facilitate end user training for PennDOT custom mobile apps. This position requires travel throughout the commonwealth. Overnight travel is also required.
Complete Description:
Manager prefers candidates local to the Harrisburg, PA Area. This requisition requires an onsite, first-round in-person interview.
Product Specialist (PS3)
The primary responsibility of a Product Specialist is to develop and facilitate end user training for PennDOT custom mobile apps. The Product Specialist requires significant to expert experience and skills in the product platform supported. The Product Specialist is responsible for collaborating with business Subject Matter Experts and the Mobile Development team members that develop, deploy and support PennDOT mobile apps. They will also be responsible for coordinating the training and scheduling with business training staff and Central Office and District IT staff.
Role Description:
- Strong communication skills; both written and spoken.
- Possess working knowledge of Apple iPads and mobile apps for business (non-personal) use and can effectively deliver training for the major components of PennDOT custom mobile apps.
- Provide initial and periodic assessments to baseline current state and develop a training strategy for future state.
- Design training plans that deliver large-scale transformation with results that achieve Department-wide adoption of continued use and proficiencies.
- Customize all training aspects to fit PennDOT’s needs.
- Customize and manage training plans, material creation, and rollout of training to fit PennDOT’s needs.
- Possess the ability to effectively develop and deliver trainings and materials via multiple methods:
- Train-the-trainer.
- Web based.
- Class room/Instructor led.
- Videos.
- FAQs and mobile product bulletins.
- Record and replay.
- Work closely with the PennDOT business and IT resources that develop and support the PennDOT mobile apps.
- Possess outstanding documentation and communication skills.
- Develop obtainable goals and delivery metrics that demonstrate measures of success in adoption and continued use.
- Develop customized training for additional PennDOT mobile apps as needed.
- Demonstrates expertise in teaching/conveying technical and/or functional courses/concepts.
- Develops appropriate work programs/budgets and use to effectively schedule tasks/assignments.
- Identifies improvements to project training standards to achieve high quality results.
- Actively contributes as an expert trainer.
- Coordinates product usage reviews to verify that designed trainings meet quality standards and functional/technical requirements.
- Effectively leads product tests and trials.
- Identifies appropriate business examples to illustrate key concepts / features.
- Anticipates, identifies, tracks, and resolves issues with current product usages and trainings.
- Develops contingency plans as necessary.
- Applies specific expertise to ensure that products meet defined customer objectives.
- Anticipates and resolve issues specific to the team.
- Determines time estimates and schedule for own work and resolve issues in a timely manner.
- Identifies and tracks issues, risks and action items.
- Analyzes the functional and technical impact of product planning decisions.
- Develops appropriate functional and usability trainings for products.
- Performs analyses on current product usages to establish training priorities.
- Provides basic product support and provide accurate and complete answers to detailed product questions in a timely manner.
- Provides effective on-site product support as needed.
- Provides input to training and / or documentation materials regarding latest technical and functional design changes.
- Documents all work for future reference.
- Follows quality standards.
- Analytical and customer service skills.
- Communicates accurate and useful status updates.
- Able to work in a team environment.
- Completes assigned tasks.
Required Desired Skills:
- Minimum 3 years’ experience with above mentioned skills.
- Working knowledge of Apple iPad and mobile apps.
- Experience with Camtasia and Captivate video software a plus.
- Travel within the commonwealth will be required. Overnight travel is also required.
Skill | Required / Desired | Amount | of Experience |
Strong communication skills; both written and spoken. | Required |
Possess working knowledge of Apple iPads and mobile apps for business (non-personal) use. | Required | 3 | Years |
Can effectively deliver training for the major components of PennDOT custom mobile apps. | Required | 3 | Years |
Provide initial and periodic assessments to baseline current state and develop a training strategy for future state. | Required | 3 | Years |
Design training plans that deliver large-scale transformation with results that achieve Department-wide adoption of continued use and proficiencies. | Required | 3 | Years |
Customize all training aspects to fit PennDOT’s needs. | Required | 3 | Years |
Customize and manage training plans, material creation, and rollout of training to fit PennDOT’s needs. | Required | 3 | Years |
Possess the ability to effectively develop and deliver trngs and materials via multiple methods: Train-the-trainer, Web based, Classroom/Instruction, | Required | 3 | Years |
Videos, FAQs and mobile product bulletins, Record and replay. | Required | 3 | Years |
Work closely with the PennDOT business and IT resources that develop and support the PennDOT mobile apps. | Required |
Possess outstanding documentation and communication skills. | Required | 3 | Years |
Develop obtainable goals and delivery metrics that demonstrate measures of success in adoption and continued use | Required | 3 | Years |
Develop customized training for additional PennDOT mobile apps as needed | Required | 3 | Years |
Demonstrates expertise in teaching/conveying technical and/or functional courses/concepts. | Required | 3 | Years |
Develops appropriate work programs/budgets and use to effectively schedule tasks/assignments. | Required | 3 | Years |
Identifies improvements to project training standards to achieve high quality results. | Required | 3 | Years |
Actively contributes as an expert trainer | Required | 3 | Years |
Coordinates product usage reviews to verify that designed trainings meet quality standards and functional/technical requirements. | Required | 3 | Years |
Effectively leads product tests and trials. | Required | 3 | Years |
