Job Seekers, Please send resumes to resumes@hireitpeople.comShort Description:
Provide workstation, laptop, and Mac support; including deployment, configuration, and troubleshooting. Manager prefers candidates local to the Harrisburg Area. This requisition requires an onsite, first-round in-person interview.
Complete Description:
Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.
Essential Responsibilities
- Monitor incident queues for issues and take ownership and assist customers as required.
- Keep all support tickets up to date and well documented.
- As required, provided documentation on issue resolution for other teams.
- Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.
Minimum Qualifications/Requirements:
- Minimum 3 years of experience deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s +).
Desired Characteristics:
- Able to communicate in a clear manner.
- Change oriented – improve processes and confront difficult circumstances in creative ways.
- Demonstrated customer focus; building strong customer relationships.
- Effectively evaluate information to make correct decisions.
- Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information.
- Strong team player – collaborate with others, be open to other ways of doing things.
- Interested in emerging technologies demonstrated through training and attending technical events.
Skill | Required / Desired | Amount | of Experience |
Develop, test, maintain PC images. | Required | 3 | Years |
Experience supporting PC’s in a large domain environment. | Required | 3 | Years |
Install and configure PC hardware and peripherals. | Required | 3 | Years |
Repair PC’s by replacing hard drives, motherboards, memory, etc. | Required | 3 | Years |
Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. | Required | 3 | Years |
Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution. | Required | 3 | Years |
Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. | Required | 3 | Years |
Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD). | Required | 2 | Years |
Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. | Required | 2 | Years |
Experience integrating Macintosh systems into an Active Directory Domain environment. | Required | 1 | Years |
Scripting with VBS and PowerShell. | Highly desired | 2 | Years |
Configuration Management Console queries and reporting. | Highly desired | 2 | Years |
SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. | Highly desired | 2 | Years |
Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). | Highly desired | 2 | Years |
Microsoft Certification. | Highly desired |
