Job Seekers, Please send resumes to resumes@hireitpeople.com

Pl. send resumes to resumes@hireitpeople.com

Details:

Technical support Lead for NOC
Ticket analysis and resolution with in SLA.
Monitoring alerts using Zeke Zena Zenoss Tivoli Site Scope and guide to team members
Disabling servers on requirement basis for monitoring requests in Zenoss
Tier2 Tier3 fault management includes running jobs adding them in schedule on the basis of adhoc scheduling request
Informing programmer for jobs related modifications and delays
Running script using Zeke
Scheduling Jobs through Zeke and Zena
Ticket creation and assignment using SDM
Contention resolving and monitoring consoles 24 x 7
Giving Cabinet Combo number for accessing data center
Client and stake holder management
Weekly and monthly reporting

Experience: 7+, looking at lead level who can work as well as do stake holder management.

For faster process, call to - (202) 719-0200 Ext:127.