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Description:

Install software products, applications, and database systems in non-production as well as production environments.
Deploy software technology solutions to ensure technical software support.
Work closely with technical teams to enhance the quality of existing products.
Interact with customers and resolve technical issues.
Manage and monitor customers' expectations.
Maintain and refresh product support database.
Create, track and update support tasks in JIRA
Initiate and implement product support procedures, processes and standards.
Build strong relationships and partner with business partners related to this program
Participate in strategic team and enterprise initiatives for legal reporting and product support
Preparation of documentation for deliverables, ensure appropriate prioritization, status reporting, escalation and closure of outstanding issues
Develop health monitoring metrics around all facets of data domains
Review metrics and decipher their usability from the risk and /or the performance angle

Required Qualifications:

6+ years of experience in product support activities and bachelor's degree in Computer Science.
Experience with enterprise database technologies (data storage, data movement, and data access etc.) and business intelligence tools
Experience utilizing software such as Oracle, Informatica, Cognos etc.
Experience working with products in the financial services industry
Experience implementing policies, procedures, processes and compliance related to platform support and management.
Experience building consensus and gaining buy-in and addressing complex issues within highly matrixed organization
Knowledge and understanding of SQL and other scripting languages.