Job Seekers, Please send resumes to resumes@hireitpeople.com

• Responsible for Customer/User satisfaction as it relates to IT services and support.
• Acts as lead Support technician for site/sites as assigned
• Performs tasks associated with managing, prioritizing, and resolving Help Desk tickets.
• Maintains the IT inventory database as applicable
• Performs training and mentoring of IT staff and support of users as it relates to the use of equipment/software/applications in the enterprise environment as needed
• Assess, debug and resolve technical problems associated with desktops / servers and system peripherals.
• Performs all duties in a respectful and professional manner.
• Performs all duties in accordance with our client's policies and procedures.
• Performs all business administrative duties in a timely and accurate fashion.
• Perform Project support as coordinator and lead as needed
• Coordinate site visits with service providers.
• Performs troubleshooting and resolving Network and Infrastructure issues as required.
• Performs backup and restore process as required
• Monitors and Maintains the health and integrity of the network
• Provide mentoring and subject matter expertise within the IT department to insure professional growth within the department and IT community
• Maintain documentation for server rooms / infrastructure & disaster recovery
• Ensure compliance with system security and network policies
• After hours support as authorized and required
• Maintain an organized and safe work environment
• Participate in meetings as required
• Responsible to perform related duties as required.

• Respond and resolve tickets and incidents in accordance with our client's IT policies and procedures as they relate to support
• Maintain inventories of all our client's IT assets using their inventory collection process to secure assets.
• Manage the upgrade of hardware & software when necessary to insure that all services are provided in a secure and timely fashion. This includes but is not limited to new Anti-Virus, Operating System patches, or other mandated software upgrades as directed by our client's standards and practices.
• Clearly communicate and/or escalate to their supervisor any IT operations issues or disruptions (planned or unplanned) to minimize user impact.
• Assist Telecom with movement of IP phones as required.
• Work collaboratively with internal and external groups in a team environment to improve overall customer service and support.
• Provide / Utilize any and all resources available through our client and other sources for assistance with problem resolution.
• Implementation of our client's IT enterprise images for Desktops /Laptops according to our client's procedures and policy to insure a consistent environment.
• Responsible for timely response and support during scheduled and authorized non-business hours to insure continuity of services to the network environment.
• Install and move assets as required according to our client's policies and procedures
• Assist / lead with meetings special projects and other requests as required to maximize the efficient use of IT resources.
• Complete all activities within our client's security policies and practices to insure the safety and privacy of data, its clients and its resources.
• Act as the contact person for office wiring/cable installations and performs related duties as required.
• Required to travel to various sites as needed or requested.
• Participate in team meetings as required
• Manage site specific projects as related to network infrastructure & server support
• Install, configure and support state issued mobile devices
• Troubleshooting and resolving Network issues and infrastructure as required.
• Configure and maintain backup and restore process to include swapping tapes, restoring files, and transfer of media in accordance with our client's policies and procedures
• Support, trouble shoot and configure remote access to assist network users with connectivity to our client's network from non-magnet connections.
• Participate in the development of the documentation of servers, infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices.
• Provide consultative IT services to IT management and site teams as needed
• Mentor other IT professionals to insure their professional growth and skill set improvement
• Utilize Network Administrative Tools to manage the network and ensure efficiency of system resources
• Build and restore severs as required
• Maintain Disaster recovery package for server rooms as required
• Review server event logs on a daily basis to ensure optimal performance and identify potential issues
• Perform all duties as required and directed.

• Knowledge of hardware / Microsoft Desktop & Server operating systems through current version
• Experience supporting MS Office Suite
• Experience working with Active directory
• Knowledge of and experience with the Local Area Networks (physical and logical).
• Knowledge of capabilities and limitations of computer hardware, Servers, PCs, Laptops, Printers & Peripherals.
• Knowledge of IT industry standards.
• Ability to communicate professionally both verbally and written with peers and management
• Ability to follow oral and written instructions.
• Ability to understand the laws, rules, regulations, policies, and procedures, standards and guidelines governing all our client's activities
• Knowledge and experience with basic security measures and requirements
• Valid drivers license and access to a vehicle.