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• Responsible for eliciting, analyzing, and documenting high-level and detailed business requirements.
• Responsible for BA artifacts which may include process flows, data mapping, release notes, training documents and/or use cases.
• Responsible for identifying, evaluating, and recommending potential solution options.
• Responsible for contributing to the feasibility and cost benefit of potential solution options.
• Responsible for managing communications between IT and business for assigned work.
• Formulates and defines system scope and objective based on user needs and thorough understanding of business processes as needed.
• Works with internal business groups on process improvement projects designed to improve business results as needed.
• Provides technical guidance concerning business implications of application development projects.
• Gathers and analyzes information and provides recommendations to address and resolve business issues for a specific business group.
• Provides defect triage support to QA.
• Provides User Acceptance support for release preparation.
• Provides technical support to project team members.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Relies on experience and judgment to plan and accomplish goals.
• A wide degree of creativity and latitude is expected.
• Complies with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.

• Bachelor Degree (preferably in MIS, IT, or Business) or equivalent work experience.
• Insurance knowledge preferred.
• CBAP or other BA certification is desired.
  Experience
• 3 to 5 years' business analysis is required.
• Waterfall and Agile experience preferred.

• Excellent written and oral communications
• Excellent problem solving and analytical skills
• Excellent organization skills
• Strong ability to build effective relationships with cross functional team members and stakeholders
• Experience writing business requirements and functional specs
• Demonstrated knowledge of SDLC
• Experience with UML
• Ability to lead JAD Sessions
• Experience with UI/design specs/wireframes
• Ability to lead and manage small/medium projects
• Familiarity with BABOK and its techniques

• Knowledge of activities, tasks, practices and deliverables associates with eliciting and clearly defining and documenting requires business functionality as well as nonfunctional requirements.
• Knowledge of formal methodologies for planning and executing application development, enhancement, or support.
• Knowledge of tools and techniques for design, development, and support of Client/Server applications.
• Knowledge of tools and programming languages for writing and modifying programs that comprise an application system.
• Knowledge of tools and facilities for developing and populating application databases.
• Knowledge of approaches, tools, and techniques for design and development of paperbased and online technical reference documentation, guidelines, standards, procedures, processes, applications, etc.
• Ability to write business requirements and functional specifications

• Strong writing and communication skills.
• Strong customer service orientation (responsive, consultative, collaborative and accurate).
• Strong interpersonal relationship building skills: able to work with a variety of people and groups in a constructive and collaborative manner.
  Abilities
• Strong analytical ability with the capability to determine the root cause of problems and issues and provide solutions.
• Strategic thinking; Applies organizational acumen to identify and maintain focus on key success factors for the organization.
• Superior attention to detail.
• Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities.
• Ability to work effectively as part of a team.