Job Seekers, Please send resumes to resumes@hireitpeople.comShort Description:
Receive, process, present data and information regarding our weekly Infrastructure Service Requests.
Complete Description:
Responsible for gathering business and technical requirements during the client kick off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services; such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Manage multiple projects based on Agency assignments.
- Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration.
- Ability to obtain and report business and technical requirements
- Facilitate review sessions to discuss projects
- Excellent customer and communication service skills
- Work with multiple network platforms, such as; WAN, MLAN,WLAN, Security, Voice, and Video
- Disseminate information effectively to all teams, customers and technical managers
- Understand a large and complex network environment.
Skill | Required / Desired | Amount | of Experience |
Bachelors Degree | Required |
Organization and Prioritization Skills | Required | 4 | Years |
Comunication and Interpersonal Skills | Required | 4 | Years |
Experience working with multiple agencies in an enterprise setting | Highly desired | 4 | Years |
Experience with multiple network platforms | Highly desired | 4 | Years |
Experience working with multiple network lines of service | Highly desired | 4 | Years |
Experience working within a Telecommunications environment | Required | 1 | Years |
Experience in Customer Service | Required | 4 | Years |
Experience working with ChangePoint | Required | 1 | Years |
Experience working with Microsoft Project | Required | 1 | Years |
Experience coordinating telecommunication requirements for new projects | Required | 1 | Years |
Experience conducting project reviews of completed project and ensuring accuracy | Required | 1 | Years |
