Job Seekers, Please send resumes to resumes@hireitpeople.comJob Details:
MUST have things:
- Initial focus is on change management and process alignment across divisions and underlying groups
- Candidate should have experience maturing ITIL processes and tools (including facilitation, consulting, and team engagement)
- Candidate should have creditability and communication abilities to build consensus and alignment around new processes and use of technology
- ITIL process
- ServiceNow
- ITIL process
- ServiceNow
Skilled ITIL process consultant Subcon services are required
Principal Responsibilities:
- Assist with the planning, strategy, and implementation of the IT Infrastructure Library (ITIL) and IT Service Management (ITSM) best practices
- Analyze IT governance structures, and identify recommendations for enhancements based on ITSM best practices
- Provide subject matter expertise, act as ITIL process advocate to design, develop and implement ITIL processes with the platform of customers choice
- Perform / Participate as a team member in ITSM assessment studies, including ITIL, COBIT, and ISO 20000 to evaluate and improve existing practices and identify key operational measurements to use for process improvements
- Facilitate client workshops and conduct interviews to drive stakeholder consensus on requirements and solutions
- To identify process improvement areas and drive CSI projects
- Conduct process trainings
- Pro-actively manage risks, and stakeholder expectations
- Understand ITSM tools like ServiceNow/Remedy and work with the corresponding development teams to support the ITSM implementation program
- Assist and contribute in development of project plans and milestones
- Perform as a team member or team lead as necessary to instruct, assign, review the work of other team members
- Reports status to management as necessary
- Mentors and coaches other team members, facilitates individual team member development of technical, functional, and industry skills
- Possess excellent oral and written communication skills and work without much supervision
Minimum of 5 years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management; At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user
- Knowledge of the ITIL v3 service life cycle and ITSM best practices
- Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
- Strong communication skills, both written and verbal, with the ability to describe solutions with a business focus
- Experience with leading a geographically separated customers and onshore/offshore teams
- Interacts cross functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information
- Flexibility to travel
- BS or Equivalent Experience in Computer Science / Information System Management
- ITIL v3 Foundation Certification required
- ITIL v3 Intermediate certificate
- Knowledge of COBIT, ISO 2000, or CMMI
- Knowledge of technology metrics, scorecard implementation, and project management best practices
- Project Management Professional (PMP) Certification
- Administration certificate on any ITSM tools like ServiceNow
Certifications Needed: Yes Btech
Top 3 responsibilities you to shoulder and execute:
- Daily Interaction with the Client
- Have to submit and share Weekly timesheets and
