Job Seekers, Please send resumes to resumes@hireitpeople.comJob Details:
Must Have Skills (Top 3 technical skills only)
- Expert Knowledge of Voice Architecture and Call flow using Genesys Components
- Expert Knowledge on Email, Chat Architecture and flows
- Expert Knowledge on ORS Voice Architecture and Call Flow
Expert Knowledge of Voice Architecture and Call flow using Genesys ComponentsExpert
Knowledge on Email, Chat Architecture and flowsExpert Knowledge on ORS Voice Architecture and Call Flow
Minimum years of experience: 5+
Certifications Needed: No
Top 3 responsibilities you to shoulder and execute:
- Voice, Email, Chat Strategy Development using IRD
- Proficient in Troubleshooting TSrv, SIP Server, URS, ORS, StatServer, IxnServer, UCS logs
- Proficient with Genesys Framework and Components CCPulse, GA, GAX, Agent Desktop, Webservices.
