Job Description:

• Maintains, analyzes, troubleshoots, and repairs telephone systems,software,  hardware, and system peripherals.
• This position administers the controlling software for both telephone PBX (Avaya Call Management System and Definity G3 System) and voicemail (Cisco Unity) systems serving 20K+ State employees.  This includes the Avaya switch software that defines service options (e.g. number of lines, long distance calling privileges, characteristics of call centers, voicemail options, etc.)
• Knowledge of telecommunications technology.  Above average verbal and writing skills, poise, tact, diplomacy, self-confidence, ability to interpret and apply technical instructions and guidelines to job performance; extreme attention to details is essential.