Job Seekers, Please send resumes to resumes@hireitpeople.com
Minimum years of experience: 5
Job Description:
The person will be responsible for rolling out Windows 10 devices to end users within Milwaukee area office locations.
Some of the roles and responsibilities are listed below:
- Scheduling the rollout with end users as per the list provided.
- Receive new hardware at the respective location.
- Unbox and test the hardware.
- Image and build the device using SCCM.
- Deployment and end user walk-through.
- Assist user with data transfer from old device to new.
- Install additional applications as per user requirement.
- Troubleshoot and remediate issues reported post deployment
- Retrieve old hardware from end user
- Wipe and dispose old hardware retrieved from end users
- Update asset information in ServiceNow to maintain 100% accuracy.
- Provide deployment status to management on daily/weekly basis.
- Responsible for cleanliness and organizing the workspace and storage rooms.
Preferred Experience:
- Minimum 3 to 5 years of experience in Desktop Support and IT Services
- Knowledge of troubleshooting windows OS related issues preferably Windows 10.
- Experience in using OS deployment tools preferably Microsoft SCCM
- Experience in using software deployment and troubleshooting using deployment tools such as SCCM.
- Experience in using ticketing applications preferably ServiceNow
- Knowledge of ITIL terms and best practices
- Knowledge of asset management
- Basic network and printer troubleshooting knowledge.