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Short Description:
Help Desk Analyst (HDA) - 5 plus years field experience.
WORKSITE: Harrisburg, PA.
Complete Description:
- This position requires an in-person interview only. Phone interviews and web interviews will not be considered for the position.
- Local candidates are preferred. This position is located in downtown Harrisburg. Any and all costs associated with parking are the responsibility of the candidate selected for the position.
- The Helpdesk Analyst resource will provide support to Treasury end-users for their use of Personal Computer hardware, software, and applications, including Microsoft Windows operating systems and Microsoft Office suite.
- The agency has standardized on Windows 8.1 operating system and Office 2013 for all agency desktop and laptop computers. The agency is implementing Windows 10 on approximately 450 clients. Treasury in-house software, other PA state agency software and business partner software is also utilized. The resource is expected to assist/troubleshoot any Windows OS, MS Office, peripheral or basic network related issues that end users may encounter as well as access rights and login issues.
- To be considered for the position, candidates MUST display experience providing significant troubleshooting support for Windows Operating Systems and for the full Microsoft Office suite of products. Specific experience working with technical staff and helpdesk case management is required.
- Excellent verbal and written communication skills are required for this position.
Required education and support experience:
- Computer Information Systems associate’s degree or technical school equivalent
- Microsoft Windows Operating Systems - 3 years; Windows 8.1, Windows 10 preferred - at least 6 months.
- Microsoft Outlook, Word, & Excel - 3 years Office 2013 preferred
- Microsoft Internet Explorer 11 – 1 year
- Personal Computer desktop, laptop, tablet - 3 years
- Printers – 1 year
Desired proficiencies and experience:
- Microsoft Access & PowerPoint
- Microsoft SharePoint
- Google Chrome and Mozilla Firefox
- Visual Basic
- Active Directory
- Windows 10
- Windows Server
- Systems Center Configuration Manager
- Networking (wired and wireless)
- Security.
Skill | Required / Desired | Amount | of Experience |
Computer Information Systems associate’s degree or technical school equivalent | Required |
Microsoft Windows Operating Systems | Required | 3 | Years |
MS Windows 8.1 | Required | 6 | Months |
2013 Microsoft Outlook, Word, & Excel | Highly desired | 3 | Years |
Experience and Support with Microsoft Internet Explorer | Required | 1 | Years |
Experience and Support with Personal Computer desktop, laptop and tablet | Required | 3 | Years |
Experience and Support with printers | Required | 1 | Years |
Microsoft SharePoint | Nice to have |
Experience and Support with Google Chrome and Mozilla Firefox | Nice to have |
Visual Basic | Nice to have |
Active Directory | Nice to have |
MS Windows 10 | Highly desired | 6 | Months |
Windows Server | Nice to have |
Systems Center Configuration Manager | Nice to have |
Networking (wired and wireless) | Nice to have |
Microsoft Access & PowerPoint | Nice to have |
