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Job Details:-

Must Have Skills (Top 3 technical skills only) *
1. ITSM Data Analyst
2. SQL Server
3. PMO

Nice to have skills (Top 2 only)
1.  
2.  

Detailed Job Description:-

Analyse ticket data from ITSM tool and check SLAs, performance, reports        ITSM tool data gathering, identify group owners, leads, create metrics etc         Manage task, schedule and milestones        Coordinate project management activities like PMO schedule meetings, track tasks, minutes, notes. Work with team to develop documentation, assure documents are done and maintained properly, Support creation and distribution of reports

Minimum years of experience*: 
5+

Certifications Needed:  No

Top 3 responsibilities you to shoulder and execute*:

1. Analyse ticket data from ITSM tool and check SLAs, performance, reports
2. ITSM tool data gathering, identify group owners, leads, create metrics etc
3. Coordinate project management activities like PMO

Interview Process (Is face to face required?) No.