Job Seekers, Please send resumes to resumes@hireitpeople.com

Job Details:-
Must Have Skills (Top 3 technical skills only) *
1. Contact center Business Analyst
2. Routing, Reporting,
3. Voice and screen Recording

Nice to have skills (Top 2 only)
1. Multimedia,
2. Social Media,

Detailed Job Description:-
Contact center Business Analyst Audiocode  Sonus SBCE,Routing, Reporting, VXML applications Voice and screen Recording WFM, Desktop CRM integration

Minimum years of experience*:5+
Certifications Needed:  No

Top 3 responsibilities you to shoulder and execute*:
1. Meet with business stakeholders and involve in requirements gathering
2. Complete technical analysis of business requirements and perform optimal technical design
3. Create Functional System Design FSD or Technical specification documents as required

Interview Process (Is face to face required?) No.