Job Seekers, Please send resumes to resumes@hireitpeople.comDescription:
Client is seeking a Telecom Specialist II with 3+ years of experience to provide telecommunication system support for basic to medium complexity solutions, including software administration, moves, adds and changes, and basic to medium complexity troubleshooting.
- Assisting in recommending improvements to enhance the technical capabilities of telecommunication systems and reduce operating costs.
- Assist in planning installations by studying customer orders, plans, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assist in assessing installation site; assist vendor in preparing an installation diagram.
- Documents network by labeling and routing equipment and cables; recording configure diagrams and specifications.
- Maintains telecommunication systems by troubleshooting and repairing outages; testing backup procedures; updating documentation.
- Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.
- Maintains customer rapport by listening to and resolving concerns; answering questions.
- Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
- Maintains safe work environment by following codes, standards, and legal regulations.
- Updates job knowledge by participating in educational opportunities; reading technical publications.
- Assist in enhancing department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Serve as liaison between the business and vendors and coordinates specific service delivery
Education / Experience:
- Associates degree or equivalent work experience required.
- 4 years of experience or equivalent combination of education and work experience supporting large PBX and voice mail systems required.
- 2 years of experience supporting IVR Technology Preferred.
- 1 year of experience supporting Cisco UC desired.
- Strong experience with Nortel.
- Good working experience with Call Pilot.
- Call Center background preferred.
- Experience installing and supporting call accounting software platforms preferred.
- Resources must have current experience on Avaya Blue / Nortel experience please.
