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Detailed Job Description:

• A degree in a computer-science or related subject (or relevant work experience)
• A fundamental understanding of ITSM, ITIL and CMDB
• Proven proficiency in dealing with complex technical issues in an application environment and should be confident in dealing with technology users
• Experience working with a rapid development methodology, in particular Agile/Scrum or DevOps software development.
• Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control release management and deployment.
• Excellent oral and written communications skills with the ability to confidently present to external stakeholders.
• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
• Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, etc.
• Experience in support ServiceNow platform operational support and performing system administrative tasks including security management, scheduling, error recovery, patching, upgrading, monitoring
• Experience with MID server configurations, troubleshooting to resolve issues
• A good understanding of supporting tools and technologies such as LDAP, SSO and Identity Management, Automated Testing tools
• Experience on Web Services Integration (SOAP,REST, and JSON) and Web communications protocols (knowledge of Angular and Bootstrap desired)
• Experience in development on ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change and Service Catalog

Minimum years of experience*: 10

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? Yes