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Must Have Skills (Top 3 technical skills only)*:

1. Experience on Technology Avaya Experience Portal, PBX, Nuance, CMS, Avaya Aura, VPI, Aspect WFM, Avaya One x, AAAD, CSAT, CBA, Aceyus, ServiceNow, Oracle Service Cloud, Citrix, ACCCM, CTI, Incontact
2. Experience on Java, Informix, SQL Server, Apache Tomcat, GRXML
3. Good written and oral communication

Detailed Job Description:

• Work on Enhancements, Maintenance and Support of PBX, IVR, Recording solutions and WFM stack, Reporting Solutions.
• Round the clock production support of cross platform applications.
• Work on technologies like Avaya Experience Portal, PBX, Nuance, CMS, Avaya Aura, VPI, Aspect WFM, Avaya One x, AAAD, CSAT, CBA, Aceyus, ServiceNow, Oracle Service Cloud, Citrix, ACCCM, CTI, Incontact.
• Java, Informix, SQL Server, Apache Tomcat, GRXML

Minimum years of experience*: 5+

Certifications Needed: No

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:

1. Work on Enhancements, Maintenance and Support of PBX, IVR, Recording solutions and WFM stack, Reporting Solutions.
2. Round the clock production support of cross platform applications
3. Coordiante client communciation and work along with offshore

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? No