Job Seekers, Please send resumes to resumes@hireitpeople.com

Minimum years of experience: 6+

Responsibilities:

• Lead and prioritize the Application Support team’s work load
• Manage and Own the Problem Management Process
• Develop, co-ordinate and promote the effective functioning of problem management activities across all of support teams
• To examine potential areas for Service Improvement and raise proposals with the Service Manager
• Provide technical leadership
• Maintain application monitoring, performance tuning and testing
• Documenting the reports obtained from the team members and presenting them to the senior leadership.
• Identify training needs or requirements for yourself individually and for the team

Process Knowledge required:

• Should be comfortable with different ITIL processes of Incident, Change and Problem Management. 
• Good knowledge on Incident, Problem and Change management process
• Knowledge on Ticketing tool
• Manning P1/P2 Bridge Calls

Technical Expertise required:

• 6-9 Years of relevant IT experience in Data Warehousing environments 
• Strong development expertise in Datastage Version 8.5/8.7/9.1,ETL, UNIX scripting and debugging, Oracle, AUTOSYS, TOAD
• Strong ETL Design and development skills. Deep expertise on ETL architecture and solutions providing experience.
• Experience in Datastage & Structured Query language concepts
• Experience in design and development of Data marts & Datastage projects
• Knowledge of and experience with Unix/Linux environment and shell scripting 
• Strong experience on XML Schema and XML Datastage jobs; experience extracting hierarchical XML data to fixed width CSV files and vice versa
• Must have programming and scripting knowledge, version control/configuration management tools, knowledge on deployment scripts.
• Good experience in handling various production support roles (technical) and hands-on experience in using at least 2-3 widely used monitoring tools
• Experience in financial service industry is a plus.

Nice to Have:

• Good understanding of Financial/Banking Domain.
• Capital Markets Industry understanding in aspects of Wealth management, Asset Management.
• Strong software development and debug/troubleshooting skills
• Experience in creating and maintaining technical documentation.

Interview Process (Is face to face required?) Yes