Job Seekers, Please send resumes to resumes@hireitpeople.com

Must Have Skills (Top 3 technical skills only):

• Good Contact Center Background Knowledge
• Experience in IVR upgrades
• Experience in Call Routing and CRM Integration for products Mainly with Aspect CXPVIA or other technology like Genesys, Cisco, Avaya and Interactive Intelligence (I3)

Nice to have skills (Top 2 only):

• Understanding of Aspect WFO (Work Force Optimization
• ALM (Advance List Management), Aspect Unified IP, WFM (Work Force Management) and AQM tools

Detailed Job Description:

The role includes expertise in IVR Call Center Technology, Must have Good Communication and Coordination skills to deal with different Vendors, Business and other internal Teams, should have experience to manage and support contact center voice platform, Call Center Reporting, Call Quality Recording or Monitoring and Outbound Dialer application .Must have good Contact Center Background KnowledgeExperience in IVR upgrades, Call Routing and CRM Integration for products Mainly with Aspect CXPVIA

Minimum years of experience: 5+

Top 3 responsibilities you would expect the Subcon to shoulder and execute:

• Mangaing stakeholder and project team
• Woking in Global delivery environment
• Able to propose new Architecures

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? No