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Profile & Experience: Consultant | 6 to 8 years of relevant experience 
Desired Skills & Experience
Key Skills Required:

• Should have hands-on experience in working on L1/L2/L3 Application and Infrastructure Management Support project 
• Linux/Unix (CentOS) sever management as System Administrator.
• Previous working knowledge in any OpenExchange email server platform (Dovecot preferred).
• Should have worked on OS patch upgrade (Unix/Linux), Security Certificate installation.

Preferred:

• Cassandra database knowledge.
• Good understanding of Storage and backup concepts with knowledge on Scality is desirable.
• Application performance setup, monitoring & assessment using tools like Splunk, AppDyanamics, Icinga, OP5.
• Knowledge on DevOps tools like Ansible & GitHub.
• Experience of working on ticketing tools like Service Now/Remedy
• Sound knowledge of ITIL Incident, Release, Change and Problem Management processes.
• Intermediate level knowledge in Unix Shell Scripting.
• Conduct Operations assessments to ensure CPU, memory, file systems, directories, users, groups, Third Party Software, kernel, and settings to ensure quality delivery.
• Implement occasional infrastructure Emergency Fixes (“EFs”) into production as defined through the EF process.
• Lead any infrastructure major upgrades or improvements (major Third Party Software upgrade, Dovecot OX etc.).
• Risk analysis, planning and coordination of installation of patches, upgrades and other maintenances
• Ability to handle multiple tasks simultaneously and to work well under pressure.
• Analytical ability to triage issues within given SLAs/KPIs.
• Good communication skills and client interfacing skills.
• Experience of working on and coordination with difference teams for root cause analysis.
• Experience of working on Open Source Exchange server platforms.
• Mentoring other team members as appropriate.

Minimum years of experience*: 5

Interview Process (Is face to face required?) No