Job Seekers, Please send resumes to resumes@hireitpeople.com

Must have skills:

• Must have at least 3 to 4 years of experience in managing IT Service Management operations specifically in End User Computing and Desktop service operations
• High Level understanding of the Desktop Support technology areas and understanding across infrastructure components
• Experience in usage of SCCM for deployments and installations
• Experience in OS installation, handling OS related issues and troubleshooting of issues
• Experience in patches and package installation
• Experience in handling Conference room devices (Polycom / CISCO / Star leaf phones, touch pads, Monitors, Cameras etc)
• Ensure all the workstations are updated with latest Anti-Virus, patches and Windows patches.
• Should have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO,IP Phones
• Ability to trouble shoot printer issues and file restorations
• Diplomatic and customer service focused; ability to manage key stakeholders in positive, poised and effective manner
• Proven experience effectively communicating issues/challenges and solutions to the business
• Strong understanding and demonstrated experience working within the Managed Service Operation
• Excellent English communication skills, both written and oral and analytical skills
• Knowledge and experience with ITIL Service Management Lifecycle framework and processes. Analytical and Communication skills

Minimum years of experience*: 4

Interview Process (Is face to face required?) No