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Detailed Job Description:

Technical Lead Role: Working for Middleware Environment Support Group.
This is an end-to-end Middleware Environment Support and implementation project involving requirements elaboration, design, build, testing, implementation and support. The scope includes.

• Troubleshoot application and infrastructure related issues which impact telecom business.
• Implementation of cloud services and Devops to enhance business.
• Solution Definition and Deployment: participate in the detailing of support/administration/technology processes and evaluation of S/W and H/W products using working knowledge of solution tools and techniques.
• Support and Maintenance: Leading the team and project on L2/L3 activities. Lead incident investigation, RCA, diagnostics, troubleshooting & resolution and suggest solutions/workarounds as per the agreed SLAs/KPIs.
• Ability to handle escalations and take measures to avoid in future.
• Train team members on project processes and provide inputs on process tailoring and quality goals
• Take ownership of periodic performance status reporting (daily/weekly/monthly) to relevant stakeholders.
• Review production issues, interface with customer to clarify issues, and ensure resolution is provided within SLA by the team.
• Responsible for building and maintaining knowledge management repository for the team and perform period assessment of knowledge level in the team.
• Lead the project transition and KT sessions, creation of documentation on the understanding, handling Shadow/Primary support responsibilities, cross-skilling the team. 
• Coordinate with the technical infrastructure teams (network, OS support, DBA etc.) for ensuring stable operations. 
• Lead the process improvement, automations and quality initiatives.

Key Primary Skills Required:

• WebLogic, Tomcat, JBoss, IBM MQ, Apache: Middleware Technologies
• Python, Unix Shell, Power Shell scripting.
• Jenkins, Ansible, GitHub: DevOps Tools
• Experience of working on ticketing tools like Service Now/Remedy
• Sound knowledge of ITIL Incident, Release, Change and Problem Management processes.
• Good communication skills and client interfacing skills.
• Ability to handle multiple tasks simultaneously and to work well under pressure.
• Analytical ability to triage issues within given SLAs/KPIs.

Secondary Skills Required:

• Mesos/Marathon: Micro services related Technologies.
• Cloudera (Hadoop), Cassandra (DataStax), MongoDB: Big Data and NoSQL Technologies
• Couchbase, Kafka, Zookeeper: Big Data Technologies
• Consul, Fabio: Micro Services Related Technologies
• Redhat, CentOS: Unix Administration expertise.

Interview Process (Is face to face required?) No