Job Seekers, Please send resumes to resumes@hireitpeople.comShort Description: The Network Administrator (NSA) installs, configures, and supports an organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system.
Complete Description: Entering Request and Incident Tickets in Service Now ticketing system
• Troubleshooting Second Level Support Tickets assigned to your group through Service Now
- Creating and updating Knowledge Base articles
• Providing excellent Customer Service for All Customers.
• Recording and reporting time spend with customers
• Troubleshooting network connectivity from the switch for Phones, Computers, and Printers.
• Assist Network Engineering Team with Troubleshooting of switches and phones.
• Provide Support for: IOS, Android, Windows OS, and Mac OS devices.
- Knowledge of GPO, DHCP, and Active Directory.
• Experience Troubleshooting Printers, Scanners, and Copiers.
• Knowledge of MDT, KACE, SCCM and PowerShell preferred but not required.
Skill | Required / Desired | Amount | of Experience |
Prior experience troubleshoot Hardware issues of Laptops and PCs in a deskside capacity | Required | 3 | Years |
Prior experience troubleshooting software issues of Windows OS/MacOS, IOS/Android | Required | 3 | Years |
Prior experience writing Powershell Scripts to automate task in AD, Exchange, MS deployment toolkits, and software deployment automation. | Highly desired | 2 | Years |
Prior experience automating software deployments in SCC, Microsoft Deployment Toolkit, or other similar deployment/management tools, | Highly desired | 2 | Years |
Great Customer Service | Required |
Attention to Detail and great documentation skills for tickets and knowledgebase articles. | Required | . |
