Job Seekers, Please send resumes to resumes@hireitpeople.com

Qualifications Basic 

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. 
• At least 4 years of experience in Information Technology 
• Leading team of IT Service Management Operations

Required:

• At least 4 years of experience in support. 
• Must have experience in managing teams for IT Service Management operations specifically in End User Computing and Desktop service operations
• Proven experience effectively communicating issues/challenges and solutions to the business
• Strong understanding and demonstrated experience working within the Managed Service Operation
• Excellent English communication skills, both written and oral and analytical skills
• Knowledge and experience with ITIL Service Management Lifecycle framework and processes. Analytical and Communication skills
• Understanding of the Desktop Support technology areas and understanding across infrastructure components 
• Diplomatic and customer service focused; ability to manage key stakeholders in positive, poised and effective manner
• Able to work in 24/7 on-call support for production environment.
• Ability to support working outside of normal business hours to provide after hour or"on-call" support when necessary to solve high profile issues or complete critical path projects
• Analytical and communication skills 
• Experience and desire to work in a Global delivery environment
• The job entails sitting as well as working at a computer for extended periods of time. 
• Should be able to communicate by telephone, email or face to face. 
• Travel may be required as per the job requirements.

Minimum years of experience*: 8

Interview Process (Is face to face required?) No