Job Seekers, Please send resumes to resumes@hireitpeople.com

Required Skills: 

• CCNP Collaboration/Voice or CCIE Collaboration/Voice
• Experience with Cisco Call Manager and Unity Connection and Presence required 
• Experience with working with TAC (opening cases, following up cases, following TAC direction) 
• Deep expertise with IP telephony, call routing, voice configuration on routers and SIP trunking, configuring/troubleshooting VG224
• Experience with ISDN and SIP trunking connectivity between SBCs or routers to carriers
• Excellent troubleshooting and analytical skills 
• Ability to deliver results, meet commitments and agreed deadlines 
• 1-2 years’ experience with Session Border Controllers (SBCs) Oracle or Audiocodes
• 5+ years’ experience with UCS, VMWare configuring, building and maintaining multiple Call Manager clusters
• 5 years’ experience with traditional analogue voice PBX and IP PBX systems
• 5 years’ experience with IM and Presence / Jabber
• 1-2 years’ QOS configuration knowledge
• 5 years’ experience with Voice configuration on switches

Desired Skills: 

• Experience with Cisco IP Contact Center 
• Telepresence experience
• Perl, PHP, Java, API coding languages/scripts
• Ability to dig in and quickly understand technology and provide quick fixes or workarounds

Minimum years of experience*: 5 - 7

Interview Process (Is face to face required?) No