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Sr. Systems Engineer Job Details:
- Investigate, troubleshoot, and triage complex production software/application/service issues and misuse.
- Identify and escalate issues or root causes of systemic issues; lead, facilitate or participate in prompt resolution.
- Understand and take responsibilities for all operational workflows and standard operating procedures, down to a granular, detailed level.
- Create/maintain comprehensive support and process documentation.
- Interface with international groups and external parties to provide application support.
- Fulfill business support service requests (troubleshooting, log reviews, etc.).
- Systems, applications, and performance monitoring.
- Utility/tools development to improve support processes.
- Work with peers to assign, prioritize and complete daily tasks and Production issues
- Qualifications:
- BA/BS in Computer Science or related technical field or equivalent practical experience.
- 5+ years systems administration and/or software development experience.
- Customer service mentality - calm, customer-oriented communication.
- Programming experience in Java or C++ and/or strong scripting skills (Ruby, Bash, or Python).
- Experience troubleshooting complex systems and applications on *nix platforms.
- Experience using source control, bug tracking, and ticketing systems in a team environment.
- Experience supporting web applications in Java, Tomcat and LAMP stacks.
- Experience with application monitoring tools, such as Nagios, CA Wiley, Splunk.
- Experience in 24×7 production operations and participate in a periodic on-call rotation.
- Capable of quickly troubleshoot complex problems, understanding dependencies and deducing the root issue.
- Proficient in using command line tools to quickly triage and fix production issues then conduct root cause analysis.
- Understanding of Service Operations and ITIL principles and processes
- Self-starter and able to work with limited supervision.
Preferred qualifications
- MS degree in computer science and/or 10 years relevant work experience, including in a high-volume or critical production service environment as well as experience leading short projects.
- 2+ years of technical leadership and/or management experience, leading engineering teams and mentoring others.
- Prior experience working in highly available finance, or revenue sensitive environment.
- Excellent analytical skills, coupled with a strong sense of ownership, urgency and drive.
- Excellent written communication skills.
- Good understanding of software development processes.
- Understanding of PCI DSS Environments and Security.
- Strong troubleshooting and QA skills.
- Experience in developing cross-platform code.
- Experience working with Cloud development environment is a plus.
- Experience with caching solutions such as Cassandra and memcached.
- Experience with e-commerce, especially in payment processing on a global scale.
- Experience with Java Application Servers/Containers.
- Strong troubleshooting and QA skills.
