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Must Have Skills:

1. Java
2. Cisco
3. Webservices

Primary Skills:

1. Hands on experience to build CTI Adaptor and toolbar solution using technologies and frameworks like Cisco Finesse SDK, Java Web socket, Webservices.
2. Hands on experience on Cisco Finesse and CTI solutions.
3. Proficient in Contact center domain.

Additional skills:

1. Excellent written and verbal communication skills
2. Ability to train/coach/mentor new resources on functional/technical /process aspect and lead a team
3. Prior experience in development and deployment of Java applications
4. Prior experience in software development or knowledge of database

Detailed Job Description:

• To build CTI Adaptor and toolbar solution using Cisco Finesse SDK, Java Websocket, webservices.
• Requires prior work experience in Cisco Finesse and CTI solutions.

Minimum years of experience*: 5+

Certifications Needed: No

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:

1. To build CTI Adaptor and toolbar solution using Cisco Finesse SDK
2. Coordinate with offshore
3. Client handling

Interview Process (Is face to face required?) Yes

Does this position require Visa independent candidates only? No