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Must Have Skills (Top 3 technical skills only)*:

1. ITIL
2. Incident Managers for critical incidents
3. Incident Manager has to remain on the critical incident call, drive the call and communicate out the Incident status, Exposure to Retail and Supply chain domains desirable.

Nice to have skills:

1. Mainframe, Java, Bigdata, Microstrategy, Azure, Datastage, Network, UnixLinux etc

Detailed Job Description:

Perform the role of Incident Managers for critical incidents.Incident Manager has to remain on the
critical incident call, drive the call and communicate out the Incident status. Review, suggest, plan and
roll out process improvements in the Application Maintenance process. Measure customer
satisfaction, document lessons learned and circulate back with other Infosys teams Perform the role
of Incident Managers for critical incidents. Incident Manager has to remain on the critical incident call

Minimum years of experience*: 10

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:

1. Perform the role of Incident Managers for critical incidents.
2. Review, suggest, plan and roll out process improvements in the Application Maintenance process.
3. Perform the role of Incident Managers for critical incidents.,Clear Understanding of Agile and DevOps methodologies and application support processes.

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? Yes