Job Seekers, Please send resumes to resumes@hireitpeople.com

Must Have Skills (Top 3 technical skills only)*:

1. CCM experience preferably in OpenText xPression 4to5 years
2. Life Insurance domain 2+ years

Nice to Have Skills:

1. ITIL experience will be helpful

Detailed Job Description:

• Problem management Trouble shooting and root cause analysis, known error establishment, leading the support team being the single point of contact for the customer and other Interfacing Teams
• Escalationclosure of unresolved Level 2 and 3 issues which require code changes
• Effort estimation and impact analysis

Minimum years of experience*: 4+

Certifications Needed: No

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:

1. Problem management Trouble shooting and root cause analysis, known error establishment, leading the support team being the single point of contact for the customer and other Interfacing Teams
2. Escalation closure of unresolved Level 2 and 3 issues which require code changes
3. Effort estimation and impact analysis

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? No