Job Seekers, Please send resumes to resumes@hireitpeople.com

Responsibilities:

• Monitor and support systems through the use of real time monitoring tools and ticketing systems.
• Resolve Service/Problem tickets promptly and within established SLAs based on the customer impact and severity.
• Ability to take ownership of an issue or a project and the dedication to see it through to completion.
• Strong passion and desire for application support as well as process improvement.
• Extensively work with Internal/external Stakeholders and make sure deliverables are met within the SLA.
• Ability to research, analyze and recommend improvements to the organization’s use of the software applications

Process Knowledge required:

• Should be comfortable with different ITIL processes of Incident, Change and Problem Management.
• Good knowledge on Incident, Problem and Change management process
• Knowledge on Ticketing tool
• Manning P1/P2 Bridge Calls
• ITIL V3 certified (preferred)

Technical Expertise required:

• 3 to 5 Years of experience in Mark logic, SQL, PL SQL, Unix.
• Basic Data warehouse knowledge.
• Should have application support experience (in production issue analysis and fix, troubleshooting the data related issues).
• Should have experience in monitoring the Control - M schedules/Jobs for daily and crucial monthly/yearly batches.
• Good to have BI development knowledge.
• Financial Services experience a plus.

Nice to Have:

• Good understanding of Financial/Banking Domain.
• Capital Markets Industry understanding in aspects of Wealth management, Asset Management.
• Strong software development and debug/troubleshooting skills
• Experience in creating and maintaining technical documentation.

Interview Process (Is face to face required?) No

Minimum years of experience*: 7