Job Seekers, Please send resumes to resumes@hireitpeople.com

Detailed Job Description:

• 15 + experience in End User Environment providing Deskside IT support, Audio/Video services, preferably in managing outsourced IT services
• Demonstrated experience and knowledge across all facets of End user computing, Audio/Video, Cyber/IT Security and infrastructure (e.g., o365 cloud environments, IT equipment room operations)
• Preferred at least MCSE, CCNA & ITIL certification
• Strong customer service focus and experience working with both end users and senior leadership
• Strong project management skills & ability to work in strategic / operational environments Excellent written and verbal communication
• Demonstrated experience as a leader with people & vendor management
• Stakeholder management that includes senior executives as end users, vendor/partners, overseas office colleagues

Responsibilities:

• Responsible for supporting Head of Tech Ops and Infra Services in delivery of managed IT services including End User Computing, Audio/Video services, Mobile device management, IT service management, and application management
• Diagnose and resolve hardware and software issues in conjunction with Central IT Service Desk.
• Perform installation, configuration and deployment of operating systems and standard software for laptops and desktop computers
• Able to perform basic Audio/Video related troubleshooting (Crestron, VoIP, Skype for Business, Microsoft Teams, meeting room equipment fitouts)
• Provide Audio & Video (AV) support for office meetings and conferences, activities include establishing Video Conference sessions, dialling into Audio Conference and troubleshooting AV related issues.
• Assist in the setup of new hires computers and mobile devices based in accordance with the Policies and Procedures Manual. (New hire accounts are provisioned by Central IT Service Desk)
• Configure and support mobile devices (i.e. iOS Mobile devices on iPhone and iPad)
• Verify and/or troubleshoot any computer building issue using the SOE/build image provided.
• Support evaluation and procurement of new IT equipment (laptops, desktop computers, printers and IT peripherals).
• Assist in the assessment and evaluation of recommended computer model(s).
• Assess and update endpoint devices with antivirus files and also to handle security incidents such as malware and virus attacks - by isolating the computer and to cleanse base on guidance from Vendor IT Security team.
• Preventive Maintenance to cover the computer endpoints, rebuilding each computers once a year to keep it up-to-date in terms of configuration, software and updates, and to keep performance at agreed levels
• Provide on-site support including monitoring of IT Infrastructure equipment in server/hub room.
• Provide on-site support and co-ordination with IT vendors and service Providers
• Perform regular (or daily) checks on IT Infrastructure to ensure availability and performance. Conduct Preventive Maintenance on IT Equipment to lessen the likelihood of breakdown or enhance performance.
• Maintain IT asset (hardware and software) inventory through active tracking, physical verification and asset tagging.
• Secure de-commissioning of obsolete IT Equipment and their disposal as per Customer policies and regulatory requirements

Minimum years of experience*: 15+

Certifications Needed: Yes

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? Yes