Job Seekers, Please send resumes to resumes@hireitpeople.com
Must Have Skills:
- APPLICATION SUPPORT
- EXPERIENCE IN FOREX (FX) TRADING PLATFORMS
Minimum years of experience*: 5
Roles and Responsibilities:
- More than 5 years of experience in Application production support
- Provide support during new releases into the production environment
- Implement emergency changes with necessary assistance from developers and other IT teams
- Develop strong relationship with the development and infrastructure support teams to resolve production issues in a timely manner
- Ensure availability of applications as per agreed Service Level Expectations or requirements by monitoring applications, related jobs and resolving issues
- Provide a timely and effective response to user queries by analysing, investigating and fixing them as required
- Ensure proper stakeholder communication and escalation as required
- Perform ‘root cause’ analysis of user issues, provide immediate workaround for critical problems
- Working in shifts and weekends.
- Learn the application and the associated business functionality
- Design and pursue automated solution / support tools for repetitive manual effort
- Embrace best practice within the department and share this across technology where possible
- Build and maintain the run books for key activities such as DR, Changes etc
- Actively own and maintain support documentation
- Work collaboratively with other teams across geographies keeping the business priorities in mind
- Achieve a more productive support environment by actively seeking improvement avenues
Interview Process (Is face to face required?) No
Does this position require Visa independent candidates only? No
