Job Seekers, Please send resumes to resumes@hireitpeople.com

Must Have Skills (Top 3 technical skills only)*:

1. Customer Service technology front end & backend java script, Java, backend
2. Telecom, genesys, ivr, dektop C # .net
3. Salesforce

Detailed Job Description:

Good experience in Customer Service technology front end backend java script, Java, backend, telecom, genesys, ivr, dektop C .net, Salesforce.Hands on in production to test end to end including new releaseschangesTriage issues coming through tickets, alerts, emails and warm transfer to right L2L3. Engineering teamEscalate major incidents to command centerFollow up on issue closure, drive SLAs. Ensure Knowledge Base updated being leveragedDrive proactive monitoringAbility to provide backup cover

Minimum years of experience*: 8

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:

1. Triage issues coming through tickets, alerts, emails and warm transfer to right L2L3 Engineering team
2. Escalate major incidents to command center
3. Follow up on issue closure, drive SLAs

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? Yes