Job Seekers, Please send resumes to resumes@hireitpeople.com

Must Have Skills (Top 3 technical skills only)*:

1. Quickly assessing the severity of service impacts in regards to enterprise business impact.
2. Ensure all appropriate groups are working on restoring service in a timely manner.
3. Notify, escalate and communicate to senior management and impacted stakeholders the existence of service impacts, as necessary.

Nice to have skills (Top 2 only):

1. Rotating oncall requirement to maintain 24x7x365 coverage.
2. Timely and accurate completion of problem & outage records

Minimum years of experience*: 5+

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:

1. Including timeline of events and other required data fields.
2. Policy, standards and procedures for the service desk and
3. Incident management.

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? No