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Detailed Job Description:

• 5+ years of experience in delivering CRM solutions (preferably Dynamics 365) in the role of Program Manager
• Good technical understanding on Dynamics 365, Azure, Dynamics 365 Portals, AI/ML, Bots and Customer Service App
• Experience managing at least two full lifecycle implementations using Dynamics 365 / CRM.
• Demonstrated experience presenting and interfacing with senior executives.
• Excellent organization, communication, presentation, training, customer relationship and analytical skills
• Highly motivated, self - starter with the ability to work within an operating framework
• Customer service-oriented attitude and excellent interpersonal skills
• Demonstrated ability to be highly effective in a virtual team organization
• Familiar with agile implementation methodology
• Demonstrate strong analytical and problem-solving skills
• Preferred Microsoft Dynamics certifications