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Short Description:
Assist the mainframe/server service delivery manager in vendor oversight of an IT infrastructure managed services contract.
Complete Description:
Job Description:
Assist in the oversight an IT infrastructure contract, focusing on server services, including 3500 servers and 1.2 Petabytes of data storage for 73 state agencies. Specific duties include:
* Review and approve service level agreement results
* Review and approve vendor invoices
* Provide feedback on technical solutions, ensuring they will meet business requirements while following architectural standards and contractual terms
* Work with customers and the IT infrastructure service provider to resolve server service concerns
Understands best practices in service management including contract and vendor management in an outsourcing or shared service environment.
Skills:
|
Skill |
Required / Desired |
Amount |
of Experience |
|
Knowledge of Server management |
Required |
5 |
Years |
|
IT Infrastructure vendor management |
Required |
2 |
Years |
|
Strong verbal and written communications |
Required |
5 |
Years |
|
ITIL foundations certification |
Desired |
1 |
Years |
|
project coordination |
Required |
2 |
Years |
|
mainframe, server and storage technologies |
Required |
5 |
Years |
|
US Citizen (requirement of this facility) |
Required |
1 |
Years |
|
understands best practices in service management including contract and vendor management in an outsourcing or shared service environment |
Required |
5 |
Years |
