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Detailed Job Description:

• Troubleshoot mission critical full stack applications, microservices, infrastructure and legacy business applications/websites performance and availability issues
• Work with DevOps Architects to implement fault tolerance, back-up, and disaster recovery solutions.
• Lead root cause analysis/investigations through identifying, analyzing and remediating service(s) performance and availability issues to ensure maximum service uptime and availability
• Pre-emptively pursue the discovery of system faults throughout the application lifecycle before and after release.
• Manage the incident lifecycle to resolutions and conducting Blameless Post Incident Review
• Working with the QA Lead to establish best practices for measuring and monitoring availability, latency and overall system health. You re expected to be on- call and have strong written communication skills and be able to develop working relationships with coworkers
• Experience in balancing service reliability, metrics, sustainability, technical debt, and operational toil for live services running at scale
• Implementing concepts in Chaos Engineering like Simeon Armies.
• Work across multiple project teams simultaneously to support rapid development efforts
• Solve complex, business critical issues that impact bottom line financial numbers and customer loyalty/experience
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity
• Contribute positively to open source projects developed and join existing communities
• Bring experience, pragmatism, empathy, and composure to interactions with teams outside of the RE organization
• Work frequently with Product teams on shared goals and cross-team projects
• Balance planned and reactive work using basic project planning techniques and technical roadmaps
• Work and collaborate across teams such Application services, Capacity Planning, Hardware, Network, and Datacenter Operations
• Participate in building advanced tooling for testing, monitoring, administration, and operations of multiple clusters across multiple environments
• Experience negotiating SLIs, SLOs, and SLAs with product owners

General/Minimum Qualifications:

• 3-5+ years of applying reliability and chaos engineering principles with distributed cloud services
• Strong knowledge of and comfortability with GNU/Linux and Windows operating system(s)
• Proficiency in high-level languages such as Ruby, Python, Powershell, and Bash
• Exposure to system-level languages such as Go, C/C++/C#
• Familiarity with configuration management software such as Puppet, Chef, Ansible, or Salt
• Source control, branching, & merging, packaging (git, GitHub, NuGet, npm)
• Networking basics: TCP vs UDP, basic troubleshooting, HTTP load balancing, firewall, private networks, multi-tier design, scale-out
• Databases RDBMS, NoSQL, SQL, analytics, persistent data
• Familiarity with standard infrastructure concepts like load balancers, firewalls, object storage and where/when they might be used
• Service Management Incident Response, Change, and Problem Management.
• Experience with Kubernetes, Docker, Helm, and Virtual Machines
• Cloud computing concepts (one or more public cloud providers) VMs vs Docker Containers, block storage vs object storage, infra automation vs install automation
• Experience operating a platform, software as a service, or shipping software
• Experience as an open-source contributor