9-12 years (3 years min relevant experience in the role)
Responsible for aligning detailed customer service business processes and requirements to SAP IS-U CCS/CR&B Utilities solutions (tools & applications)
Planning and designing / architecting projects as well as providing integration and solution delivery oversight.
Will work with and lead deployment teams to ensure sound and leading practice design, end to end integration to support business processes and utility business objectives.
Experienced in deploying and leading team in the deployment of SAP IS-U ECC Customer Service functions in electric utilities.
Experience and exposure to Hybris is a plus.
Up to date skills with regards to SAP front office direction and options for SAP IS-U CCS, SAP IS-U CR&B, SAP S/4HANA and SAP C4C.
Experience in leading and contributing to multi-component team(s) including, Customer Portal / IVR integration / as well as a dedicated front office team.
Hands on experience in designing BI reports related to various Customer Service processes.
Hands on experience with Front office integration to Customer Service Portal(s).
Good understanding on Integration to other SAP and Non-SAP systems
Good communication skills, works independently and at least 3 years of customer facing role.
