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Detailed Job Description: 

• Responsible for monitoring, triaging, resolving, escalating and communicating network incidents/outages as part of a 24x7x365 Department. 
• Total Experience of > 7 years.
• Perform third level incident outage triage, troubleshooting, and fix agent break fix actions on Cisco network infrastructure. 
• Knowledge of IP stack protocols such as HTTP, FTP, TFTP, DNS, DHCP, TCP, UDP, SNMP, IGMP, PIM, ACLs, VRF's. 
• Knowledge of routing protocols such as OSPF, EIGRP, BGP. 
• Provide detailed documentation and summaries of incident/outage tickets. 
• 1+ years Network Administration. 
• Associate level network certification such as CCNA. 
• Ability to work an extended and flexible 24x7 day and night work schedule is required.
• Ability to quickly learn new technologies in Cable/MSO environment