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Detailed Job Description:

• Lead process improvement projects from inception to implementation aimed at enhancing Business Unit sales growth, client satisfaction and/or productivity.
• Create and maintain strategic partnerships with business unit leadership to drive lean six sigma adoption across the enterprise.
• Define execution roadmaps that quantify, and sequence improvement opportunities based on business needs and value.
• Outline flexible execution approaches that align the improvement opportunity with the right methodology to deliver measurable improvements in growth, satisfaction and/or productivity.
• Develop recommendations for moving to the future state and present proposals to key stakeholders and senior level leaders for buy-in.
• Project manage the execution of recommendations and effectively manage change by working closely with cross-functional stakeholders through implementation and change management plans.
• Drive a continuous improvement mindset across the business unit by teaching continuous improvement concepts throughout the engagement lifecycle
• Provide coaching, training and support to direct report(s), consultants and/or BU associates practicing continuous improvement methodologies aimed at increasing performance and developing competencies.
• Provide effective and efficient governance:
• Serve as a steward of continuous improvement methodologies - drives business unit adherence through training, coaching and governance dashboards.
• Measures the performance of newly implemented solutions to ensure achievement of benefits and, where appropriate, iterate on the process for continual refinement.
• Develop a reporting framework to provide periodic updates to senior management on the status of continuous improvement efforts, critical process metrics and business benefit realization; escalate issues, as needed.
• Mindset and tools are a catalyst for change.
• Uses data to identify where continuous improvement is necessary.
• Drives results & accountability.
• Establishes processes, goals and metrics based on client needs.
• Solutions improve growth, operating efficiency and/or client experience.
• Drives cross-functional execution to get things done.
• Thinks & Acts Strategically.
• Maps the steps that will accelerate the organization toward its strategic goals.
• Clarifies our vision and strategy, and ensures BPI efforts are prioritized to support them.
• Leads people - Creates a climate where people are motivated to do their best and provides direction, delegates and removes obstacles to get work done.
• Ensures process roles are defined with clear expectations and measurements.
• Forms teams with a range of skills to cohesively deliver strong results.
• Develops talent - Coaches associates to build a continuous improvement mindset across the enterprise.
• Communicates effectively - Develops and delivers communication that conveys a clear understanding of the unique needs of different audiences (written, verbal, presentations).
• Disciplined and Risk Aware.
• Identifies, creates and streamlines the processes necessary to get work done.
• Approach focuses on process improvement with an understanding of the whole system.
• Provides tools to evaluate pros and cons, risks and benefits of different solution options.
• Acquires and leverages data from multiple and diverse sources when solving problems.

Competencies:

• Develop strong collaborative relationships with key stakeholders across the company to identify opportunities for future efficiency projects.
• Able to foresee implications of different courses of actions when making decisions and mitigate against any potential problems.
• Stakeholder partnership - manages communication to satisfy the needs of, and resolve issues with stakeholders.
• Manages conflict by building consensus with stakeholders and balances competing stakeholder needs; builds loyalty by gaining stakeholder trust and fostering good relationships.
• Comfort with ambiguity - adapts to new, different and changing requirements. 
• Create structure and focus in the face of uncertainty.
• Demonstrates the ability to take actions with incomplete knowledge and understanding of the facts.  Makes good decisions in ambiguous or difficult situations.
• Learning agility - quickly grasps new concepts; modifies approach based on business needs and lessons learned.
• Influence - produces desired outcomes without exertion of force or direct exercise of command.  Gets people to change position or course of action through conversation and debate.
• Emotional Intelligence - monitors the feelings and emotions of others and self.  Reads people and uses information to guide thinking and action.
• Program and change management - demonstrated ability to successfully implement large, complex programs and lead organizations through change.
• Risk management - anticipates and effectively mitigates major risks.
• Ability to synthesize analysis into operational insights and practical recommendations; simplify complex information to create the need for change and action.

Required Qualifications:

• Certified Lean Six Sigma Black Belt (CLSSBB) or Master Black Belt (CLSSMBB).
• Highly skilled in developing and maintaining client relationships at all levels of an organization.
• Ability to work well with people of varying technical abilities.
• Demonstrated ability to influence and negotiate across organizational boundaries.
• Proven change management and leadership skills.
• Synthesize analysis into operational insights and practical recommendations.
• Ability to simplify complex information to drive understanding and action.
• Excellent oral and written communication skills.
• Strong professional presentation skills.
• Demonstrated ability to coach and mentor others at all levels.
• College degree and 12 - 15+ years of relevant work experience.