Manage B2B suppliers on-boarding mini-projects, along with SAP SCC Workstream Lead- B2B sellers integrations is taken care by SAP Ariba sellers integration team and Infosys role is to liasoning.
Owner of overall Customer Solution.
Assign all resources prior to Solution kick-off and ensure their availability.
Single point of contact for overall Solution and deployment process.
Manage Solution timeline and ensure schedule adherence.
Manage escalation requests with the requested stakeholders.
Ensure the governance principles agreed upon are followed during the execution of the project.
Provide business and technical guidance.
Facilitate rapid completion of scoping and requirements gathering.
Provide timely resolution of any Solution issues
Manage communication plan development and Solution-wide communications to key stakeholders.
Provide/coordinate signoff on all deliverables
Provide Ariba with all data reasonably required by Ariba to enable Identified Suppliers ( B2B and portal suppliers)
Ensure Customer resource training needs are addressed, and any issues or gaps are escalated to Ariba Solution lead.
Support and coordinate the internal change management program.
As Supplier Liaison Co-ordinator:
Serve as primary contact for the Solution. Coordinate Identified Supplier data collection.
Ensure accurate data from Identified Supplier data collection.
Create and approve Identified Supplier communications and education content
Conduct or Support Identified Supplier training sessions
Reinforce Solution compliance with Identified Supplier and internal department stakeholders as part of change management program.
Participate in user acceptance testing. Conduct enablement related cutover activities
Execute internal change management program coordinating training across all internal departments
Act as primary point of contact to monitor the generic Customer email inbox used to receive and reply to Program related questions
Coordinate with Functional Lead(s) if testing of integrated suppliers is too slow to support optimal project timelines or if functional questions need resolution to move forward
Coordinate with Technical Team Lead(s) if technical issues from integration supplier testing require troubleshooting
Coordinate with Customer s purchasing department or Supplier liaisons to address integrated suppliers that are not following agreed upon integration timelines
Manage and enforce compliance with Suppliers in escalated status.
This role will work closely with Client supplier manager and Ariba SE team.
Overall responsibility for coordinating all training activity for end-users on the Ariba Network, SAP Ariba Solutions, and Customer internal systems
Ensure training needs are addressed/issues escalated appropriately
Develop training approach w/ SAP Ariba Supplier Enablement lead
