Job Seekers, Please send resumes to resumes@hireitpeople.com

Detailed Job Description:

• Definition of Services 
• Incident Management
• Root Cause Analysis (RCA) 
• Permanent fix for repetitive incident
• Support Health check initiatives
• Weekend on-call support to take care of any patching/upgrades to cornerstone application /server OS etc.
• Weekday Support: Both onshore and offshore works in 3 shifts each to take care of US and Non-US region user issues.

Job Requirements:

• Pro-active monitoring for Failed events, handle errors, Failed instances and duplicate data in DB
• Prepare scripts to resolve the tickets and issues identified in pro-active monitoring
• Prepare /Maintain work around document

Interview Process (Is face to face required?): No

Does this position require Visa independent candidates only? No