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1. Level 23 Production Support Operations lead familiar with telecom services (OSS Domain ProvisioningActivation)
2. Well versed on setting up initial operational processes SoP MoP and other baseline activities for a new application service launch from scratch
3. Well versed with production systems alert monitoring tools and tracking dashboards (AppDynamics, Nagios, Remedy, ALM, Jira)

• Level 2/3 Production Support Operations lead familiar with telecom services (OSS Domain: Provisioning/Activation)
• Well versed on setting up initial operational processes SoP / MoP and other baseline activities for a new application service launch from scratch
• Well versed with production systems alert monitoring tools and tracking dashboards (AppDynamics, Nagios, Remedy, ALM, Jira)
• Hands - on experience in troubleshooting / triaging production issues on the OSS domain (Splunk / ELK log search/query)
• Familiar with REST API / Endpoints testing using CURL / Postman for issue reproduction / fix verification
• Familiar with system patching, configuration scripts maintenance, Cloud PAAS environments (AWS)
• Knowledge about OSS / BSS architecture in mobile / telecom services
• Awareness about load balancers, service scaling, API gateway, health check monitors,
• Worked on automation using Python or any scripting language to monitor system performance and accordingly do capacity planning
• Knowledge on troubleshooting Memory / Resource issues on the servers and have worked on platform optimizations/resource rationalizations
• Familiar with Kanban execution model for operational issues tracking, wiki documentation, executive dashboard reports on SLA/MTTR etc
• Ability to do proper RCA and share detailed reports for product enhancement / support incident reductions

Minimum years of experience*: 5+

Certifications Needed: No

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:

1. Handson experience in troubleshooting triaging production issues on the OSS domain Splunk ELK log searchquery
2. Familiar with REST API Endpoints testing using CURL Postman for issue reproduction fix verification
3. Familiar with system patching, configuration scripts maintenance, Cloud PAAS environments AWS

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? No