Job Seekers, Please send resumes to resumes@hireitpeople.com

Detailed Job Description:

• Troubleshoot user issues and maintain tickets assigned to the tech in the WORM system.
• Create and maintain tickets in Remedy.
• Troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.
• Troubleshoot user access to standardize software from the DBHDD image, i.e., MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
• Troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
• Setup and install computers for new hire onboarding’s.
• Proficient in Win 7 and Win 10, and Office 365.
• Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.
• History of working in an Active Directory domain environment
• Proficient at software installs and troubleshooting
• Some networking knowledge, along with the ability to troubleshoot network issues from the command line.
• Attention to the details and high concentration.
• Must have a strong characteristic and spirit for good and sound customer service.
• He/she should be able to work with people and must have strong communication skills.
• Must be able to establish a good working rapport with the clients quickly.
• He/she should be willing to work at odd hours at times.
• Must have patience, a logical mind and must be willing to learn continuously.

Experience required: 5 Years