Short Description: Desktop Support Technician with 4-7 Years of experience
Complete Description: Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. Experienced with supporting IT desktop infrastructure (Dell, Windows XP) and minor server related issues. Responsible for collecting Desktop inventory, decomissioning unused asserts, setting up, configuring, imaging and deploying PCs, laptops, printers and other desktop IT assets, performing data transfers, recovery and setup, assisting end users, managing user accounts and Active Directly integration
Must also be experienced troubleshooting User account, access and security issues
Behavior Characteristics: Excellent inter-personal and customer service skills, motivated, detail oriented and process driven.
Required / Desired Skills
Skill
Required / Desired
Amount of Experience
Expertise Rating
IT Help Desk Desktop support
Required
4 Years
3 - Expert
Configuring and installing WinXP based PCs, printers, and desktop assets
Required
4 Years
3 - Expert
IT Customer support for software, hardware realted issues
Required
4 Years
3 - Expert
Troubleshooting PC issues
Required
4 Years
3 - Expert
IT asset tracking, monitoring, reporting, decomissioning
Highly desired
4 Years
3 - Expert
Help Desk Ticket tracking and asset management systems (BMC, SDE, Remedy)
