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• Access troubleshooting
• OS Upgradation as per established standards
• Updating SNOW records as appropriate

• Strong communication and customer handling skills
• Open to work in 24X7 rotational shifts

Detailed Job Description:

• Activities in Scope Access troubleshooting Account unlock and password reset
• Application Software Installation JAMF application support MAC Imaging using DEPOS
• Upgradation as per established standards
• Loaner device management Network connectivity issues
• Outlook mail configuration and troubleshooting
• Printer configuration
• Working with Desktop engineering and ITAM teams
• Updating SNOW records as appropriate Incident and Request ticket support
• Working with remote SD team for escalated issues.

Minimum years of experience: 2+

Certifications Needed: No

Top 3 responsibilities you would expect the Subcon to shoulder and execute:

1. Access troubleshooting
2. OS Upgradation as per established standards
3. Updating SNOW records as appropriate

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? No